Frequently asked questions about LernHive.

Yes. LernHive uses the Moodle Privacy API end-to-end — subject access, export and deletion requests run on every record. A Data Processing Agreement (GDPR Art. 28) including the subprocessor list ships with every contract. Hosting is exclusively in German data centres.

Hosting runs in ISO/IEC 27001-certified data centres. Audit reports and the list of technical and organisational measures (TOMs) are available to procurement teams on request. A standalone ISO 27001 certification of the platform itself is on the roadmap.

LernHive itself commissions regular penetration tests. If a tender requires annual third-party audits or a specific scope, we price that as an external audit partnership — typical line item 10–20 kEUR per year.

Yes. Daily encrypted backups are included in the managed SaaS package. Retention period and restore window are agreed per contract — default is 30 days retention with RPO ≤ 24 h and RTO ≤ 4 h.

Yes. LernHive is designed to WCAG 2.2 AA, which covers BITV 2.0, EN 301 549 and BFSG requirements. An accessibility statement per tenant instance is provided on request.

Yes. Configuration changes are tracked end-to-end by the Configuration History building block (see plugin page); access and activity logs come from Moodle core. Default retention 1 year, configurable up to 7 years.

Exclusively in German data centres (ISO/IEC 27001 certified). No processing outside the EU, no US subprocessors in the data processing chain. Data residency is locked in the contract.

Three tiers: Standard (best effort, 99.5 % availability), Priority (99.9 %, guaranteed response times) and Enterprise SLA (99.9 %, 24/7 on-call, dedicated instance). Exact service level is tier-bound — details on the pricing page.

LernHive is offered exclusively as managed SaaS — on-premises is out of scope. For public-sector customers with their own administration cloud (Deutsche Verwaltungscloud-Strategie), we evaluate partner solutions case by case.

Platform and building-block updates are included in the managed SaaS package and roll out in scheduled maintenance windows. Tenants receive advance notice; major updates ship with release notes and an optional test instance.

Out of the box you get dashboard, users in course, popular courses, course completion, seminar bookings and feedback analysis. Depending on the report, exports are CSV, XLSX, ODS, JSON, HTML and additionally PDF for seminar reports.

Access is controlled through Moodle capabilities and course-level permissions. Orgchart/Audience row scopes are prepared as a contract, but are not promised as a finished filter for every surface.

Yes, through Moodle Custom reports. LernHive contributes its own report sources and preset cards; saving, sharing, scheduling, audiences and charts then use Moodle core. BI integrations remain project-specific.

Moodle Learning Plans are competency-centric. Learning Pathways (see plugin page) are sequence- and time-centric: fixed order with prerequisites, due dates, visibility windows. Both run in parallel — Pathways for guided curricula, Learning Plans for competency view.

Yes. Pathways can be released to the catalogue, filtered by Audience rule. Learners only see pathways for which they qualify and can self-allocate — typical for elective training alongside mandatory modules.

Yes, OBI-compliant. Certify (see plugin page) generates them on pathway completion; they are archived in the LernHive profile and can be carried into external backpacks (e.g., Mozilla, Badgr). PDF certificates are available additionally or alternatively.

Skills & learning plans is on the R2 roadmap and integrates with Moodle core competencies. Tracking is documented in backlog item BL-R2-01. Before contract sign-off we verify the exact state per tender as the module is in active development.

No. LernHive runs on unmodified Moodle 5.x — no fork, no core patches. All extensions are standalone plugins that would run on stock Moodle. This protects tenants from vendor lock-in and keeps the update path open.

LernHive is optimised for clear UX, guided onboarding and optional LXP use; Moodle Workplace focuses more on compliance and HR workflows. Both run on Moodle 5.x; LernHive ships its own building blocks like Audience, Pathways and Explore that are not in the Workplace bundle.

Yes. Existing Moodle backups (.mbz) import directly, including activities, course structures, question pools and user data. Migration from third-party systems (Totara, ILIAS, OpenOlat) runs via SCORM/IMS export or as a custom migration project.

Yes. eLeDia also offers Moodle hosting without the LernHive building blocks — e.g., when only standard Moodle is desired. LernHive is the UX and functional extension layer; it is optional and can be activated later.