Support
How can we help?
Help with the LernHive platform and the LernHive app. The most common questions are below; for anything else, write to us.
Contact
Learners
Questions about your account, courses or content are answered fastest by the administrators of your organisation's LernHive platform. They manage your account and your courses.
App and platform
Technical questions about the app, error messages or feedback: write to kontakt@lernhive.de. Please include your device, OS version and app version.
Phone
eLeDia GmbH, Berlin: +49 30 5056 1070 (Mon–Fri, 9 am – 5 pm CET). We usually reply within one business day.
Questions about the LernHive app
How do I sign in?
You sign in with the account of your organisation's LernHive platform. Your organisation gives you the platform address; enter it under Profile > Manage connection and tap “Sign in to LernHive”.
Can I try the app without an account?
Yes. Tap “Demo starten” on the welcome screen. Demo mode uses sample content on the device and sends no data.
I see no content or sign-in fails.
Check the platform address and your internet connection. Reconnect under Profile > Manage connection. If that does not help, ask your platform administrators whether the app is enabled for your organisation.
How do I turn reminders on or off?
In your profile, turn on “Erinnerung an Lerntagen” and pick learning days and time. The app schedules reminders on your device; you can turn them off there or in the iOS notification settings at any time.
How do I delete my data?
Deleting the app makes iOS remove all of its data from the device. Your account and learning data live on your organisation's platform; request deletion from its administrators. See the privacy policy for details.
Why don't I see the study aids?
“Einfacher erklären”, “In 3 Sätzen” and “Übungskarten” use Apple Intelligence on the device. They only appear on supported devices with Apple Intelligence turned on.